Wandsworth Carpet Cleaners Privacy Policy
This Privacy Policy explains how Wandsworth Carpet Cleaners collects, uses, stores, and protects personal data relating to customers and prospective customers in our service area. It also outlines your rights under the UK General Data Protection Regulation and the Data Protection Act 2018. By using our carpet, upholstery, or related cleaning services, or by contacting us to enquire about them, you acknowledge that you have read and understood this Privacy Policy.
Scope of this Privacy Policy
This Privacy Policy applies to all customers and prospective customers of Wandsworth Carpet Cleaners within our service area. It covers personal data collected through our website, by telephone enquiries, in person, and through any other means by which you interact with us in relation to our services.
Data Controller
The data controller responsible for your personal data is Wandsworth Carpet Cleaners. We decide how and why your personal data is processed, and we are responsible for ensuring that such processing is carried out in accordance with applicable data protection laws.
Types of Personal Data We Collect
We may collect and process the following categories of personal data about you:
Identification and contact details, such as your name, title, and contact details including billing address and service address.
Communication details, such as your preferred contact method and information contained in your enquiries or correspondence with us.
Service information, such as details of the services you request, property type, areas to be cleaned, access instructions, and any relevant notes you provide regarding your premises.
Booking and transaction details, such as appointment dates and times, payment status, and records of invoices and receipts.
Technical and usage information, which may include basic information about how you use our website, such as pages visited and visit duration. Wherever possible, this data is collected in an aggregated or pseudonymised form so that it does not directly identify you.
Feedback and review information, such as comments, ratings, or testimonials you provide about our services.
How We Collect Your Data
We may collect personal data about you in the following ways:
Directly from you when you contact us by telephone, through our website, or in person to request a quotation, make a booking, or ask a question about our services.
During the provision of services at your property when our operatives record relevant job details and completion notes.
Through our website via online forms or when you choose to provide feedback.
From third parties where you have authorised them to share your details with us, for example if a letting agent or landlord provides your information for the purpose of arranging a clean.
Lawful Bases for Processing
We process your personal data only where we have a lawful basis to do so under data protection law. The main lawful bases we rely on are:
Contract: where processing is necessary to enter into or perform a contract with you, for example to provide you with a quotation, confirm a booking, carry out the cleaning services you have requested, and handle related payments and invoicing.
Legitimate interests: where processing is necessary for our legitimate business interests and those interests are not overridden by your rights and freedoms, for example to manage and improve our services, handle customer service queries, keep records of work carried out, and prevent misuse of our services.
Legal obligation: where we need to process your data to comply with applicable laws, for example keeping records for tax and accounting purposes.
Consent: where you have given us clear and specific consent to process your data for a particular purpose that is not covered by the bases above, for example if you ask us to keep your details on file for future contact. Where we rely on consent, you can withdraw it at any time.
How We Use Your Personal Data
We may use your personal data for the following purposes:
To provide quotations for carpet cleaning and other related services.
To manage bookings, schedule appointments, and coordinate access to your property.
To deliver the cleaning services you have requested and to follow up on any issues or queries.
To communicate with you about your booking, including confirmations, reminders, and updates.
To issue invoices, process payments via third party payment processors, and maintain financial and accounting records.
To respond to enquiries, complaints, or requests you make in relation to our services or your data protection rights.
To maintain internal records of work performed for quality control, staff training, and service improvement.
To comply with our legal and regulatory obligations.
Data Sharing and Processors
We may share your personal data with trusted third parties who act as data processors on our behalf. These third parties only process your data according to our instructions and for the purposes set out in this Privacy Policy. Categories of such processors may include:
Payment processing services for secure handling of card and electronic payments.
Accounting or bookkeeping service providers for financial record keeping.
Information technology and hosting providers who support our website, booking systems, and data storage.
Professional advisers such as accountants or legal advisers where necessary for business operations and compliance.
We may also share data where required to do so by law, with law enforcement agencies, courts, or regulators, or in connection with legal proceedings or the enforcement of our rights.
We do not sell your personal data to third parties.
International Transfers
Some of our service providers may be located outside the United Kingdom or may use servers based abroad. Where this results in a transfer of your personal data outside the UK or European Economic Area, we will take steps to ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent protections required by data protection law, to ensure that your data remains adequately protected.
Data Retention
We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.
In general, we keep customer, booking, and invoice information for a period aligned with our tax and accounting obligations. After this period, data is securely deleted or anonymised so that it can no longer be associated with you.
Where you contact us for a quotation but do not proceed, we may retain your details for a limited period to respond to any follow up queries, after which we will delete or anonymise your data unless you request otherwise or there is a legal requirement to retain it.
Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. These measures may include restricted access to data on a need to know basis, secure storage systems, and staff awareness of data protection responsibilities.
While we aim to protect your personal data, no system can be guaranteed to be completely secure. You are responsible for keeping any passwords or access details secure when interacting with our systems if such access is provided.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These include:
The right of access: you have the right to request a copy of the personal data we hold about you, along with information about how we process it.
The right to rectification: you have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
The right to erasure: in certain circumstances, you may request that we delete your personal data, for example where it is no longer needed for the original purpose and we have no legal reason to retain it.
The right to restriction of processing: you may ask us to restrict the processing of your personal data in certain situations, such as while we investigate a concern you have raised about its accuracy.
The right to data portability: where our processing is based on your consent or on a contract and carried out by automated means, you may request that we provide your personal data in a structured, commonly used, and machine readable format to you or to another controller.
The right to object: you may object to processing based on our legitimate interests, in which case we will stop processing your data unless we can demonstrate compelling legitimate grounds or where it is required for legal claims.
The right to withdraw consent: where we rely on consent as a lawful basis, you may withdraw that consent at any time, without affecting the lawfulness of processing carried out before withdrawal.
Exercising Your Rights and Complaints
If you wish to exercise any of your data protection rights, or if you have any questions about how we handle your personal data, you can contact Wandsworth Carpet Cleaners using the details provided on our website or through the normal communication channels you have already used with us.
You also have the right to lodge a complaint with the UK supervisory authority for data protection if you are unhappy with how we have handled your personal data. Further information about your rights and how to raise a concern can be found on the website of the Information Commissioners Office.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. Any changes will be made available through our usual communication channels. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.